What can I get help with? General assistance provides short-term help with the cost of basic necessities. It does NOT help pay bills which have already been incurred. Depending on individual circumstances, monies may be provided to pay: Food Rent or mortgage payments Electricity Heating fuel Household & personal supplies Telephone service is NOT considered a basic necessity under this program. Even if your phone service is disconnected due to lack of payment, 911 emergency service is retained.